Overview
Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.
Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture.
About the CAT Programs and Research Team:
The CAT Programs and Research team partners closely with product teams to help Microsoft build the right solutions—and build them well—by bringing deep customer insight into the product development process. We work across multiple customer advisory programs and research efforts to synthesize feedback at scale and translate it into actionable insights that inform product strategy and execution.
Role Overview
We are looking for a highly motivated individual who combines strong technical aptitude with a customer‑first and research‑oriented mindset. This role will focus on helping the team scale how we make sense of customer feedback, apply AI capabilities to accelerate insight generation, and independently explore problem areas surfaced by our customer communities.
We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served.
Responsibilities
• Apply AI and technical capabilities to customer feedback analysis: Evaluate how customer feedback is collected across multiple programs and communities and apply AI‑driven approaches to synthesize insights more quickly and at greater scale. Help ensure we are not leaving valuable customer signal untapped.
• Drive problem‑first, customer‑centric discovery: Approach ambiguous problem spaces with curiosity and discipline, spending time understanding customer needs, patterns, and pain points before jumping to solutions. Embrace deep problem exploration to enable thoughtful, high‑impact outcomes.
• Conduct independent, lightweight research initiatives: Identify recurring issues raised by customer communities that may not be prioritized by central research teams, and independently run targeted, informal research to better understand the problem space. Translate findings into clear insights that can inform product teams and leadership.
• Collaborate across product and program stakeholders: Work closely with program managers, researchers, and product teams to ensure insights are aligned with business goals and can be effectively acted upon.
Embody our culture and values
Qualifications
Required/Minimum Qualifications
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 3+ years of advanced technical and statistical methods, including applied data science and AI-enabled analysis using Fabric, Databricks, Snowflake or related technologies
- 3+ years working with structured or unstructured data in an enterprise environment
Job Requirements: Other & Additional
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
- This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred/Additional Qualifications
Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• Passion for learning new technologies and understanding the needs of diverse users
• Curious, data driven, and able to self-start in a dynamic, rapidly evolving environment
Customer Experience Program Mgmt IC5 - The typical base pay range for this role across Canada is CAD $142,400 - CAD $257,500 per year.
Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Customer Experience Program Mgmt IC5 - L'échelle salariale de base typique pour ce rôle dans l'ensemble du Canada est de 142,400 $ CAD à 257,500 $ CAD par année. Pour plus d'information au sujet de la rémunération, veuillez cliquer ici:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Ce poste sera ouvert pendant au moins cinq jours et les candidatures seront acceptées de façon continue jusqu’à ce que le poste soit pourvu.
Microsoft est un employeur offrant l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour l’emploi, sans égard à l’âge, à l’ascendance, à la citoyenneté, à la couleur, aux congés médicaux ou familiaux, à l’identité ou à l’expression de genre, aux renseignements génétiques, à l’état d’immigration, à l’état matrimonial, à l’état de santé, à l’origine nationale, à un éventuel handicap physique ou mental, à l’affiliation politique, au statut de vétéran protégé ou au statut militaire, à la race, à l’ethnie, à la religion, au sexe (y compris la grossesse), à l’orientation sexuelle ou à toute autre caractéristique protégée par les lois, ordonnances et règlements locaux applicables. Si vous avez besoin d’aide avec des accommodements religieux et/ou d’un accommodement raisonnable en raison d’un handicap pendant le processus de candidature, apprenez-en plus sur la demande d’accommodement.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
